FAQs

FREQUENTLY ASKED QUESTIONS

We’ve put together some commonly asked questions to give you more information about Cancellation Plan and the cover we offer.If you have a question that is not answered below please use the contact us page.

Who are Cancellationplan?

Cancellationplan is a trading name of Travel Insurance specialists P J Hayman & Company Limited who are authorised and regulated by the Financial Conduct Authority.

Who is eligible to take out a policy?

Cancellationplan is available to UK* residents of ALL ages.

* UK is defined as England, Scotland, Wales, Northern Ireland and the Isle of Man.

Non UK residents – some limited cover is available to non UK residents who purchase cover whilst residing or staying in the UK*. For further details please contact P J Hayman & Company Ltd on 02392 419 843.

Where can I travel under Cancellationplan?

You are covered only for travel within the United Kingdom*

*United Kingdom / UK – means England, Scotland, Wales, Northern Ireland and the Isle of Man

You will not be covered if you travel outside the UK*

Why do I need Cancellationplan insurance?

When your booking is confirmed, you are legally bound to pay the accommodation provider if you have to cancel your holiday as well as losing your deposit. Cancellation insurance is recommended just in case you fell ill, had an accident or were prevented from taking your holiday.

How long can I travel for?

Cancellationplan covers individual trips up to a maximum of 45 days long.

I have a pre-existing medical condition; will I need to go through medical screening?

No medical screening is required under Cancellationplan. However, please read the ‘Important – Medical Conditions’ which is shown in both the sales leaflet and Insurance Policy.

How do I know what I’m covered for?

Full details of the cover provided can be found in the Insurance Policy.

Who are the Insurers?

Cancellationplan Insurance is arranged by P J Hayman & Company Limited, underwritten by Travel Insurance Facilities plc and insured by Union Reiseversicherung AG, UK Branch. Union Reiseversicherung AG are authorised in Germany by BaFin and subject to limited regulation in the United Kingdom by the Financial Conduct Authority and in the Republic of Ireland by the Insurance Regulator.

P J Hayman & Company Limited and Travel Insurance Facilities plc are authorised and regulated by the Financial Conduct Authority. This can be checked by visiting www.fca.org.uk/ or by calling 0800 111 6768 or 0300 500 8082.

Is the excess applicable per person?

The policy excess is £40 per party for cancellation and curtailment and £40 per person for medical repatriation & other expenses, personal possessions and personal money. There is a £100 excess under Personal Liability for damage to accommodation per party. The cancellation and curtailment and medical repatriation & other expenses excess is increased to £80 if the claim is due to an existing medical condition.

Can I delete the policy excesses?

Yes, for an additional premium of £8.80 per party booking (£7.48 online), you can have the standard claims excesses (not the increased excess due to an existing medical condition) deleted. This is referred to as the ‘Excess Waiver’.

How will I receive my travel insurance policy documents?

If you purchase your policy online, your Schedule of Insurance and policy documents are delivered to the email address you provide.

If you purchase your policy over the telephone you can choose to have your documents sent by post or by email, whichever is your preference.

Do you offer a money back guarantee?

Yes, if the cover does not meet your requirements, you can return the documentation within 14 days of the date of receipt, but before departure date. Provided you have not travelled or made or intend to make a claim, your premium will be refunded in full.

Do you have a 24‐hour emergency medical assistance service?

Yes, Cancellationplan has a 24 hour medical repatriation service.

Tel. 02079 027 996

Further details of this service are shown in the Insurance Policy.

Do you have a 24‐hour vehicle breakdown assistance service?

Yes, Cancellationplan has a 24 hour vehicle breakdown assistance service.

Tel. 02079 027 996

Further details of this service are shown in the Insurance Policy.

How do I make a claim?

Full details of what you need to do to make a claim are shown in your Insurance Policy.

You can download the relevant claim forms here

Please note: You will be expected to follow the ‘Claims Procedure’ shown in your Insurance Policy and to substantiate your claim by providing supporting documentation.

Is it possible to increase any of the limits of cover?

There is no option to increase the limits of cover.